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Small-scale traders in Keumbu Market are counting losses following a customer boycott campaign that is being driven on social media following chaos that led to loss of life on Friday.
While some customers manage to escape through a side exit, others remain frozen in their seats as the robbers move systematically from table to table, sweeping up mobile phones and other valuables.
How difficult, dishonest and fake customers can damage businesses through fraud, scams, cancelled orders and reputational harm.
Kenya Airways has reassured customers that operations remain normal despite posting a Sh17.1 billion loss for 2025, attributed to grounded aircraft and ongoing global supply chain challenges.
Customers often adopt new technologies through social networks because enterprises increasingly invest in digital channels, data platforms, and automation to boost efficiency.
When banks demonstrate genuine commitment to customer success, they deepen relationships in ways that pure product offerings cannot match.
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